Track Your Sparkle!
Wondering where your next masterpiece is? Enter the tracking number from your shipping confirmation below to follow its journey from our production partners to your crafting table!
International shipments sometimes experience gaps between tracking updates, particularly during overseas transit or customs clearance. A lack of recent scans doesn't necessarily mean your package has stopped moving!
Your Sparkle's Journey
Every masterpiece has a journey before it reaches your crafting table! Because many of our diamond painting kits are made especially for you, your order may travel through several stages before arriving at your doorstep. Here's a little peek at what happens along the way.
Order Placed
Your order is received and sent into our fulfillment process. Your next masterpiece is officially on its way to becoming a reality!
Creating Your Masterpiece
Your canvas is printed, the appropriate drill colors are prepared, and everything is carefully assembled into your diamond painting kit.
International Transit
Your package begins its journey toward you! Depending on the shipping method, this may include air or sea transportation. Tracking updates can be limited during this stage.
Customs Clearance
International shipments may pass through customs before entering the domestic delivery network. Processing times can vary, and tracking may pause temporarily.
Local Delivery
Once your package reaches the destination country, a local delivery partner takes over for the final stretch to your doorstep.
Sparkle Time!
Your masterpiece has arrived! Break out your favorite tray, grab your diamond painting pen, and get ready to make something beautiful!
A Little Note About Tracking
These are the typical stages of an internationally shipped diamond painting kit, but not every package follows exactly the same route or receives a tracking scan at every stage.
Some accessories and other products ship separately from our diamond painting kits, so items from the same order may arrive in different packages.
Tracking can also remain unchanged while a shipment is traveling overseas or moving through customs. This is especially common with economy shipping and doesn't necessarily indicate a problem with your order.
Need a Helping Paw?
We know how exciting it is to have a new diamond painting on the way, and waiting for that special delivery isn't always easy!
If you have questions about your shipment, need help understanding your tracking information, or are concerned about a delivery, we're here to lend a helping paw.
Looking for a Quick Answer?
Our FAQs cover processing times, shipping methods, international delivery, customs, and other commonly asked questions.
Visit Our FAQsStill Need a Little Help?
No worries! Fill out the short form below, and we'll take a look at your order. Please include your order number and as much information as possible so we can help you more efficiently.